It all depends on its origin. See what we did there? But seriously, we ship some stuff from our headquarters in Michigan, some stuff from some folks we have helping us out in Florida, and some orders get sent directly from the makers.
We can say with confidence that MOST orders will arrive to you within 5-7 days and usually sooner. If there are special circumstances, or longer than usual shipping expected, we'll let you know right away.
In Summary, we're going to do our best to communicate with you about your order every step of the way.
Don't worry, we're totally cool with impatience. If we have your items in stock, just choose "Expedited Shipping" at checkout.
Most orders over $49 headed to any destination within the United States ship for free – exciting right?
We also offer Free Shipping to the US on all Coffee Orders.
Exceptions to our Free Shipping might include large /heavy items, or international shipments. Sorry.
As a rule, all in-stock orders are shipped within 24-48 hours. If your order is not shipped immediately, relax! We'll be sure you get your order within the timeframe you chose at checkout. We'll even spring for overnight shipping if that's the only way.
Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM EST on weekdays will not ship until the next business day.
As of right now, Orders cannot be shipped to PO Boxes.
100%. Undoubtedly. Yes.
There's just one catch. You have to pay for shipping costs.
The reason is, customs and import fees are different everywhere. They are challenging to predict and can often vary from month to month or even week to week.
Still, we believe you shouldn't be penalized for living out side the US. That would be silly. So we promise we'll work to get you the best shipping rate possible.
Nothing complicated here. You have 30 days - from the date of delivery - to return clearly unused items for a full refund, no questions asked. Beyond that, we'll treat all returns on a case-by-case basis, for a year. All we ask is for us to treat each other fairly.
One thing we don't refund is shipping costs. We will also have you pay for the shipping to get back to us. We are a small shop and if we refunded shipping and paid for return shipping, we'd go broke. We hope you understand.
If you choose to return an item for an in-store gift card, we'll add 5% to your return total.
To initiate a return, email firstname.lastname@example.org or request a return on your order status page.
We want you to be happy. That's our thoughts.
If it's the right size, but wrong shape - the right shape but the wrong material - or even if it's just not your color; we'll help you find that something perfect or provide you with a gift card for the value of your returned item.
Just reach out to email@example.com
Totally. We always sell our gift cards at a 5% discount, so you get the most bang for your buck.
If you choose to return an item for an in-store gift card, we'll add 5% to your return total as well.
We've spent a lot of time building connections with artisan networks and trying to build relationships directly with makers.
We try to choose the representatives of our mission carefully. And we're on a relentless mission to find noteworthy makers around the world.
Our artisan partners must care about community, craft, and be making their world a better place one handmade product at a time. Their driving purpose and how they treat people and the planet is a critical consideration.
We're going to try and keep stories about our journey, and the journey's of our artisans updated regularly at our blog: TBD
If you have questions about our artisan relationships or want to join our artisan family, reach out to us at: firstname.lastname@example.org
We feel like we have a responsibility, not just to our artisan partners, but to you - our customer, to ensure that our artisan partners are treated and are operating according to fair trade standards.
If your have more questions about fair trade, or want to get involved, please reach out to us at email@example.com